HOW SHOULD I WASH MY BESPOKE ITEMS?
Each product page has the details of how to care for the wool you have just purchased, but sent with your delivery will be a care sheet of how to wash and dry your item.
IF MY ITEM DOESN’T FIT CAN I RETURN IT?
Because all items are made up to your wishes, only if an item is sent incorrectly can it be returned, so please double check your sizes.
WHO SHOULD I CONTACT IF I HAVE ANY QUESTIONS?
If you have any questions about where your Parcel is then please use the Tracker service on the My Hermes website.
If you haven’t received a tracker number yet or are asking general questions on an item or about anything else to do with Handmade Chunky Knits, please use the Contact Form on this website.
HOW CAN I RETURN A PRODUCT?
Only if an item is sent incorrectly can you return it. Please get in touch with us ASAP using the Contact Form on this website. All returns will be Freepost.